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Politique de remboursement

We understand that there may come a time where you need to return a purchase and we want to make the returns process as simple and easy as possible for you. 

If you have changed your mind about your purchase or purchased the incorrect size or item, we will be pleased to offer you a refund provided that:

1. You return the item(s) within 30 days of your order being delivered (our returns policy is valid for 30 days from the date your order was delivered as per the shipment tracking - after this time has passed we are unable to accept returns).

2. Your item(s) must be unused, unworn, unwashed, and in the same condition that you received it.

3. All packaging, swing tags, and care tags must still be attached to items to be eligible for a refund. Any items returned without packaging or tags, will not be refunded. You will receive an email to advise of this, at which time we can organize to return the items to you at your cost.

Please note: we do not offer exchanges on our products (only returns for refund).

Returns Process:
1. Please email us at support@myfurlycat.com advising that you would like to return an item; noting your order number and reason for return in the email.
2. Please attach a copy of your receipt or proof of purchase.
3. Pack your return item(s) into a protected parcel, together with our filled-out return form, and send your unused items to our warehouse address.

Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.  

It is recommended that you use a trackable shipping service or purchase shipping insurance. Please ensure that you keep tracking numbers until you receive a confirmation of a refund. We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items. 
 
Refunds:
Once your return is received and inspected, we will send you an email to notify you that your refund has been processed. Or you will be notified if your return has been rejected.

If your return is approved, then your refund will be processed in under 24 hours, and a credit will automatically be applied to your original method of payment, within 5- 7 business days (dependant on your financial institution).

Late or Missing Refunds: If you haven't received your refund within 10 business days of receiving your notification of refund:

  1. Double-check your bank account (please remember that the amount refunded won't include your original shipping costs)
  2. Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card

If you have done these steps and still have not received your refund, please email us at support@myfurlycat.com


Gift Orders:
If the order you received was a gift and you need to return any items, the original value of the items will be credited on a gift voucher for you to use on a future order.

Please contact us before returning the items, so a note can be made on your order. Otherwise, the items may be refunded to the original payment method. 
 
Faulty/Damaged Items:
If any items you receive are faulty or damaged, please email support@myfurlycat.com within 3 days of receipt of the item to notify us. Please be sure to include your order number, your contact details, details of the fault/damage, and if possible a photo of the fault/damage.

After receiving your email, we will provide you with a return postage label so you can return the item to us.

Please note due to the possibility of our products selling out, we cannot guarantee that we will have the original item/size/color in stock. If the original item is in stock, we will post you a new item. However, if the product is out of stock, we will contact you to discuss whether you would prefer a different item to the same value or a full refund. 
 
Sale / FINAL Sale items:
Only regular and sale items may be returned for a refund.

All FINAL SALE items cannot be returned, so please choose carefully.
If you wish to return an item that is part of a sale, please note you will be refunded the amount that you purchased the item(s) for during the sale. If you wish to re-purchase, the sale price(s) cannot be honored once a sale has finished.
 
Exchanges:
We are unfortunately unable to accept exchanges due to the possibility of our products selling out. To guarantee that you receive your desired item/size/color, please place a new order for this item and fill out the returns form to return the original item (as per the returns process).

Should you have any questions about our returns and refunds policy, please email us at support@myfurlycat.com.